12 PM First Rate Hospitality: Gaining Your Customer's Confidence

 

As we start to prepare to reopen our businesses in Miami Beach, we need to make sure our locals and visitors feel safe and confident entering in our establishments. In this webinar, we will review strategies to gain your customer's confidence.  

 

Some Topics Include: 

• Creating a post-COVID-19 service resilience plan 
• Service standards that are in align for the safety of your business, your employees and your customers
• Ways to communicate updated procedures to your customers
• Training your team on empathy and other service skills 

 

Stephanie Leger, the founder of First Rate Hospitality and headquartered in Miami, has over 18 years globally in the hospitality industry. Over the years, Stephanie has provided countless hospitality reviews and trained service standards worldwide to the top hotels in the world. 

Register in Advance for this Zoom Meeting

https://us02web.zoom.us/meeting/register/tZwsd-ipqzIvHd16UOz_77CP600dbAceBxqG 

After registering, you will receive a confirmation email containing information about joining the meeting.