BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20200526T160000Z DTEND:20200526T170000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:12 PM First Rate Hospitality: Gaining Your Customer's Confidence DESCRIPTION:Gaining Your Customer's Confidence\n\n \n\nAs we start to prepare to reopen our businesses in Miami Beach\, we need to make sure our locals and visitors feel safe and confident entering in our establishments. In this webinar\, we will review strategies to gain your customer's confidence. \n\n \n\nSome Topics Include: \n\n\n\n Creating a post-COVID-19 service resilience plan \n Service standards that are in align for the safety of your business\, your employees and your customers\n Ways to communicate updated procedures to your customers\n Training your team on empathy and other service skills \n\n\n\nAbout Stephanie Leger\n\n \n\nStephanie Leger\, the founder of First Rate Hospitality and headquartered in Miami\, has over 18 years globally in the hospitality industry. Over the years\, Stephanie has provided countless hospitality reviews and trained service standards worldwide to the top hotels in the world. \n\n\n\n\n \n \nRegister in Advance for this Zoom Meeting\n\n\n\nhttps://us02web.zoom.us/meeting/register/tZwsd-ipqzIvHd16UOz_77CP600dbAceBxqG \n\n\n\nAfter registering\, you will receive a confirmation email containing information about joining the meeting. X-ALT-DESC;FMTTYPE=text/html:

Gaining Your Customer'\;s Confidence

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As we start to prepare to reopen our businesses in Miami Beach\, we need to make sure our locals and visitors feel safe and confident entering in our establishments. In this webinar\, we will review strategies to gain your customer'\;s confidence. \; \;

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Some Topics Include: \;

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Creating a post-COVID-19 service resilience \;plan \;
Service standards that are in align for the safety of your business\, your employees and your customers
Ways to communicate updated procedures to your customers
Training your team on empathy and other service skills \;

\n\n

About Stephanie Leger

\n\n

Stephanie \;Leger\, the founder of First Rate Hospitality and headquartered in Miami\, has over 18 years globally in the hospitality industry. Over the years\, \;Stephanie \;has provided countless hospitality reviews and trained service standards worldwide to the top hotels in the world. \;

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Register in Advance for this Zoom Meeting
\n
\nhttps://us02web.zoom.us/meeting/register/tZwsd-ipqzIvHd16UOz_77CP600dbAceBxqG \;
\n
\nAfter registering\, you will receive a confirmation email containing information about joining the meeting.

\n LOCATION: UID:e.166.49046 SEQUENCE:3 DTSTAMP:20260506T083127Z URL:https://business.miamibeachchamber.com/events/details/12-pm-first-rate-hospitality-gaining-your-customer-s-confidence-49046 END:VEVENT END:VCALENDAR