Workshop Series: Reputation Management (A+ Strategies)

Description

SOCIAL MEDIA WORKSHOP SERIES

TOPIC:

How to Manage Your Business's Reputation

What is Reputation Management?
 
In a world where everyone has an opinion and a platform at their fingertips, how do you manage your business's reputation? On a very fundamental level, as business owners, you need to understand the role reputation management plays in your success and the perception it creates. You need to know how and when to engage, how to approach customer feedback, and what do you when something negative occurs. 
 
In this four-hour workshop, Ailene Torres, of A+ Strategies, will help you understand what drives customer feedback on online platforms like Yelp, TripAdvisor, Facebook and Google and how you can be the champion of your business's online reputation.


Workshop Sessions  
(Register for One or All)

10:00-10:15 am Welcome and introduction

1. 10:15-10:45 am What is Reputation Management?

2. 10:45-11:00 am How to Get Reviews

3. 11:00-11:45 am Principles of a Response
 

Lunch Break 11:45 am -12:45 pm 
 

4. 12:45-1:45 pm Interactive Session

5. 1:45-2:30 pm Social Media Reputation & Response Management

6. 2:30-3:00 pm Q&A, Discussion