WBC Presents: DISCOVER THE POWER OF UNDERSTANDING YOUR CUSTOMERS

Description

In today’s competitive environment, knowledge and technology alone are not enough. For employees to perform at their maximum capacity and for teams to work together efficiently, it’s just as important to understand and know how to work with various personality types.  To truly excel, individually and as a company, everyone from the management staff to the sales reps to the administrative and support staff must learn how to communicate effectively with others and how to work efficiently as a cohesive unit.

WHAT YOU CAN EXPECT

This two (2) hour introductory presentation about human behavior and the human behavioral styles will help you better understand:

        The tremendous influence your own personality has on your daily conduct and emotions;

        How to identify the different Behavioral Styles;

        How to recognize your limitations and maximize your strengths;

        How to understand your emotional needs;

        How to better understand what motivates you and others;

        How to better relate to and understand others;

        How to understand your clients' priorities and emotional needs;

        How to adapt your presentation and sales approach based on your client’s behavioral style.

Visit www.hrsoftskills for more information.